Shipping Policies And Information.

Standard shipping times: Please note that the times given below are our objective times that we do our best to keep to. During these uncertain times we cannot always have our full staff available and our delivery partners are unable to keep every delivery promise.  So we cannot promise to keep within these times but we will do our utmost to keep within them.

If you are unsure or if you need an item before a certain date then please get in touch either before or after placing your order and we shall help you however we can.

United Kingdom

• Standard items dispatched the following working day and take 1-2 days shipping time. No tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 1-2 days shipping time. No tracking info is provided

Premium shipping times:

• Standard items dispatched the following working day, or the same day if ordered before 2pm and take 1 day shipping time. Tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 1 day shipping time. Tracking info is provided

 

EU

Standard shipping times:

• Standard items dispatched the following working day and take 4-30 days shipping time. No tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 4-30 days shipping time. No tracking info is provided

Premium shipping times:

• Standard items dispatched the following working day, or the same day if ordered before 2pm GMT and take 1-2 days shipping time. Tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 1-2 days shipping time. Tracking info is provided

 

 

USA, Canada and Australia

Standard shipping times:

• Standard items dispatched the following working day and take 7-30 days shipping time. No tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 7-30 days shipping time. No tracking info is provided

Premium shipping times:

• Standard items dispatched the following working day, or the same day if ordered before 2pm GMT and take 1-2 days shipping time. Tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 1-2 days shipping time. Tracking info is provided

 

Rest of the world

Standard shipping times:

• Standard items dispatched the following working day and take 9-30 days shipping time. No tracking info is provided.
• Custom items dispatched within 5 working days (can be more if there are questions relating to the content) and take 9-30 days shipping time. No tracking info is provided

Premium shipping times:

• Premium shipping is not available.

 

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Tracking Information.

If you have ordered a product with our premium shipping service then the relevant tracking numbers and links will be emailed to you when the item is dispatched.

The number should be a link to your tracking however if not then you may go to the following sites and paste the tracking number there:

For UK deliveries use:

https://www.royalmail.com/track-your-item#/

For international deliveries use:

https://www.fedex.com/en-us/home.html

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Returns Postage.

For returning items, a mailing label will be emailed to you.  This will need to be printed out and secured to the package in such a way that the entire label is readable and the label will not fall off in transit as this may invalidate your return claim.

Returning items must be wrapped back in their original packaging and be securely sealed so they will not fall out or suffer any damage during transit.  If this is not achieved it may also invalidate your return claim.

Instructions of how to send your item back may alter depending on your country.  Any instructions will be clearly sent to you with the label file.

For UK returns:

Once the item is re-packaged with the label adhered the item must be taken to a local Post Office to be sent back to us. You can locate your local Post Office here:

https://www.postoffice.co.uk/branchfinder