Shipping Policy
Standard shipping times: Please note that the times given
below are our objective times that we do our best to keep to. During these
uncertain times we cannot always have our full staff available and our delivery
partners are unable to keep every delivery promise. So we cannot promise
to keep within these times but we will do our utmost to keep within them.
If you are unsure or if you need an item before a certain
date then please get in
touch either before or after placing your order and we shall help you
however we can.
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United Kingdom
Standard items dispatched the following working day and are
delivered the following working day to mainland UK. Tracking info is provided in
your confirmation email.
Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and are delivered the following
working day to mainland UK. Tracking info is provided in your confirmation
email.
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EU
Standard shipping times:
Standard items dispatched the following working day and take
4-7 days shipping time. Tracking info is provided in your confirmation email.
Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and take 4-7 days shipping
time. Tracking info is provided in your confirmation email.
Premium shipping times:
Standard items dispatched the following working day, or the
same day if ordered before 2pm GMT and take 1-2 days shipping time. Tracking
info is provided in your confirmation email.
Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and take 1-2 days shipping
time. Tracking info is provided in your confirmation email.
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USA, Canada and Australia
Standard shipping times:
Standard items dispatched the following working day and take
4-7 days shipping time. Tracking info is provided in your confirmation email.
Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and take 4-7 days shipping
time. Tracking info is provided in your confirmation email.
Premium shipping times:
Standard items dispatched the following working day, or the
same day if ordered before 2pm GMT and take 1-2 days shipping time. Tracking
info is provided in your confirmation email.
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Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and take 1-2 days shipping
time. Tracking info is provided in your confirmation email.
Rest of the world (Not all locations are available. Check
below for RoW countries we ship to)
Standard shipping times:
Standard items dispatched the following working day and take
5-10 days shipping time. Tracking info is provided in your confirmation email.
Custom items dispatched within 6 working days (can be more
if there are questions relating to the content) and take 5-10 days shipping
time. Tracking info is provided in your confirmation email.
Premium shipping times:
Premium shipping is not available.
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Tracking Information.
If you have ordered a product with us then the relevant
tracking numbers and links will be emailed to you when the item is dispatched.
The number should be a link to your tracking however if not
then you may go to the following sites and paste the tracking number there:
For UK deliveries use:
For international standard deliveries use:
Note that you may need to redirect to your local country
site from this link
For international premium deliveries use:
https://www.dhl.com/gb-en/home/tracking.html
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Returns Postage.
For returning items, a mailing label will be emailed to
you. This will need to be printed out and secured to the package in such
a way that the entire label is readable and the label will not fall off in
transit as this may invalidate your return claim.
Returning items must be wrapped back in their original
packaging and be securely sealed so they will not fall out or suffer any damage
during transit. If this is not achieved it may also invalidate your
return claim.
Instructions of how to send your item back may alter
depending on your country. Any instructions will be clearly sent to you
with the label file.
For UK returns:
Once the item is re-packaged with the label adhered the item
must be taken to a drop of point of your choosing to return to us. This information will be sent to you in your
return email.