We dispatch all orders within 2 working days. Delivery times depend on the shipping method selected:
UK: Standard delivery in 1–2 days (DPD), Next Day Guaranteed options available - Order before 10am
USA:UPS Expedited (2–4 days) or Express Saver (2-day guaranteed).
International:UPS Expedited (2–4 days)
Personalised Orders: Take 4–10 days for production, plus shipping time.
US PO Box Addresses: Sent via USPS (up to 28 days).
The Metal Foundry offers personalised anniversary sundial gifts and plaques. While we do not engrave directly, our process involves creating custom artwork that is transformed into a 3D mould, which is then used to cast the design in sand with smelted brass. This results in a high-quality, embossed finish rather than traditional engraving.
To personalise your sundial or plaque, please select the personalised option on the product page and provide your details. Each piece is handcrafted, ensuring a unique and meaningful gift.
If you need assistance, feel free to contact our team before placing your order!
If you would like to approve the artwork before production, simply type "require artwork approval" in the notes section at checkout. Our team will send you the design for review before it is finalised.
This ensures that your personalised sundial or plaque meets your expectations before it goes into production. If you have any questions, feel free to reach out to us!
All our products are handcrafted in Leicester, UK by skilled artisans using traditional casting techniques. We use solid brass and aluminium, sourced within the UK, to create high-quality, durable pieces.
Each sundial, plaque, and decorative item is carefully made in our workshop, ensuring authentic British craftsmanship with attention to detail in every piece.
Yes! The Metal Foundry offers free shipping on all orders to the UK, US, and Australia. This applies to all products, ensuring a seamless and cost-free delivery experience for our customers.
For orders to Canada, while shipping is free, there is a customs charge, which is calculated and paid at checkout to ensure a smooth delivery process.
If you have any questions about shipping times or expedited options, feel free to contact us!
Yes! Once we have successfully cast your order and it is ready for dispatch, you will receive an email with your tracking details.
You can use this tracking number to monitor your shipment's progress.
If you haven’t received your tracking email within the expected production time, please check your spam folder or contact us for an update.
Our products are designed to withstand all weather conditions. Each sundial and plaque is crafted from solid brass or aluminium, ensuring long-lasting durability.
To further protect against the elements, all sundials come with a protective lacquer coating, making them suitable for permanent outdoor display. This ensures that your piece remains beautiful and resistant to tarnishing over time.
If you have any specific concerns about placement or maintenance, feel free to reach out to us!
If your order arrives damaged, please contact us as soon as possible with clear photos of the damage and the packaging.
We will assess the issue and arrange a replacement or refund as needed. Our goal is to ensure you receive your order in perfect condition, and we are happy to resolve any issues promptly.
To report a damaged order, email us at sales@themetalfoundry.uk with your order details, and we’ll take care of the rest!
